The Utility Meter Readers read each customer's utility meter each month, from the 15th to the 15th. The information they record is uploaded to the City's utility computer system.
The Utility Billing Clerk then prepares each customer's monthly bill. When unusual readings are found, it is the Billing Clerk who requests meter re-reads. The Utility Billing Clerk also receives inquiries about the City's Solid Waste contract. The Utility Billing Clerk accepts and posts payments, and can also make payment arrangements for customers who need them.